Shipping
When will my order be shipped?
Orders are typically processed and dispatched within 1–2 business days after your purchase has been confirmed.
How long does delivery take?
Delivery usually takes 7–14 business days, depending on your location and local carrier. During busy periods or holidays, delivery times may be slightly longer.
Will I receive a tracking number?
Yes. Once your order has been shipped, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.
Returns & Refunds
What is your return policy?
If you're not completely satisfied with your purchase, please contact us within 14 days of receiving your order. We'll review your request and assist you in accordance with our Return Policy.
What if my item arrives damaged or incorrect?
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with your order number and photos of the product. We'll work quickly to find the best solution.
When will I receive my refund?
Once your returned item has been received and inspected, approved refunds are processed using your original payment method. Processing times may vary depending on your payment provider.
Payments
Which payment methods do you accept?
We accept major Visa, Mastercard, American Express, PayPal, Shop Pay, and other secure payment methods available during checkout.
Is my payment secure?
Yes. Every transaction is protected using industry-standard SSL encryption to help keep your payment information safe and secure.
Orders
Can I modify or cancel my order?
If your order has not yet been processed, we'll do our best to assist you. Please contact us as soon as possible after placing your order.
Can I track my order?
Yes. Once your order has been dispatched, you'll automatically receive an email containing your tracking information.
International Shipping
Do you ship internationally?
Yes. We ship to multiple countries. Shipping options and availability are displayed during checkout.
Are customs fees included?
International orders may be subject to customs duties, taxes, or import fees imposed by your country's authorities. These charges are the responsibility of the customer.
Products
Are your products carefully selected?
Yes. At Quatria Studio, we carefully curate modern home and lifestyle essentials that combine practicality, quality, and timeless design.
Will the product look exactly like the photos?
We make every effort to display our products as accurately as possible. However, slight variations in colour or appearance may occur depending on your screen settings or production batches.
Customer Support
How can I contact Quatria Studio?
Our support team is always happy to help. Simply visit our Contact page or send us an email, and we'll respond as quickly as possible.
How long does it take to receive a reply?
We typically respond within 24–48 business hours.
Privacy
Is my personal information protected?
Yes. Your privacy is important to us. We use secure technology to protect your personal information and never sell your personal data to third parties.
About Quatria Studio
Why choose Quatria Studio?
At Quatria Studio, we believe everyday essentials should be both practical and beautifully designed. We carefully select products that enhance comfort, simplify daily routines, and bring a touch of modern elegance to your home and lifestyle.